CEO and co-founder at Azuqua Azuqua for Customer
Azuqua for Customer Success gets our CRM, support and project management apps working together to eliminate manual data entry. By automating data flows, our sales, support and customer success teams can work together to create a superior customer experience. Thomas Enochs, VP of Customer Success at Chef Azuqua for Customer Success features over 40 application integrations, including FullContact, Gainsight, Marketo, Salesforce, Workfront and Zendesk, and 15 purpose-built workflows. At each stage in the customer journey, Azuqua lets business users connect their SaaS applications, automate business-critical workflows, and take control of the customer experience.A well-oiled customer success machine requires that your apps work in tandem to get consistent Mobile Phone Number List data instantly distributed across all possible customer touch-points. Relevance and timeliness matters, so when disconnected apps inject delays and mistakes, that translates into lost revenue. Our solution alleviates your pain by ensuring data from accounts and contacts is consistent in every app, user notifications and alerts are timely, and hand-offs are accurate. Nikhil Hasija, Success workflows include: Customer journey: capture and record customer success milestones and exceptions from implementation, onboarding, training, and consulting. Contact aggregation: centralize account and contact data across all systems of engagement from support to marketing to online communities. Enrichment: integrate with external customer success data sources such as FullContact to automatically add data to account and contact records. Communications: monitor for important customer success events or actions and send alerts in near real-time via email, text, or instant messaging.
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Data orchestration: ensure that new or updated account and contact data is updated in support, consulting, training, marketing, community, and other applications. Process orchestration: keep tasks and issues up-to-date across these applications. Sign up for a Free Trial of Azuqua Azuqua for Customer Success 1 Azuqua for Customer Success 2 Azuqua for Customer Success 3 For more information, visit Azuqua. Sales reps are notorious of not adding activities into the company CRM. Activity logging rate can be as low as 20%, leading to sales forecasts made based on that data be off by 80%. LIID tackles this problem with a smartphone application that gives reps automatic data entry and tools to make life easier such as business card scanning and speech-to-text notes. The LIID mobile app also works as a virtual sales assistant, reminding reps to follow-up after a meeting and keep in touch with all ongoing cases. The application is CRM-agnostic, currently supporting Salesforce and Microsoft Dynamics with more to follow.
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