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objectives. The concept is not limited to looking only at the profit generated, but goes beyond that, making it possible to define strategies from start to finish . In addition to helping companies take a more careful look at their long-term financial health, this feature allows them to assess whether customers are satisfied with products or services, and whether their needs are being met. When considering these perspectives together, the of organizational performance. Check each one in detail: Financial perspective The financial perspective in the BSC focuses on the economic aspects of.
the organization. It evaluates the company's financial performance and its impact Phone Number List the company's overall success. Here, indicators include metrics such as revenue, profit, return on investment, profit margin, cash flow and operating costs. Customers' perspective In addition to the financial vision, it is essential to consider the needs and expectations of the company's customers. Thus, through this perspective, it is possible to understand how the company is serving customers and how it stands out compared to the competition. Indicators in this perspective may include customer satisfaction, customer retention ,.
new customer acquisition, and market share. Perspective of internal processes This perspective considers the internal processes that drive financial performance and customer satisfaction. She focuses on identifying relevant processes that need to be optimized to achieve financial and customer objectives. Indicators from this perspective can address operational efficiency, product/service quality, delivery time and innovation. Learning and growth perspective.
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