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A very important quality of a leader is to remain calm and cool-headed, even if the situation is really difficult. The leader cannot allow himself to panic, because it depends on him whether the team will be able to overcome anxiety and make efforts to improve the situation. Psychologists identify the following basic human needs: security, belonging to a group, understanding (recognition), achievement (realization of opportunities). If a crisis occurs, these needs are at risk. Plans are destroyed, people are not sure that they can achieve anything.
Connections are falling apart. A person ceases to feel Australia WhatsApp Number Data safe and confident, and the general level of anxiety increases. What should a leader be like in times of crisis? First of all, his duty is to alleviate anxiety, otherwise employees will not be able to concentrate on doing their work. To do this, people need to know how the company will act in the current environment. It is necessary to explain the strategy for exiting the crisis situation. It is important to maintain maximum honesty when communicating with the team.
You cannot use general words to cover up your ignorance of the answer to a question. It is better to warn about unpleasant moments, such as layoffs, right away and justify their inevitability with facts. People appreciate being spoken to openly and truthfully. Next, the manager is obliged to outline the general concept to the employees. This will strengthen their sense of belonging to the group, namely the company team. And finally, you need to make sure that your subordinates feel safe. To do this, they must have the right to express their opinions, feelings and emotions, and even make mistakes.
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